Terms of service

Last updated October 10, 2026

1. Who we are

Kitsch is a film generation platform and a brand of Playsthetic LLC, a company registered in the United States. Playsthetic LLC ("we", "us") runs it, and these terms are the agreement between you and Playsthetic LLC. By creating an account or using Kitsch, you accept them. If you use Kitsch for a company or another organization, you accept them on its behalf and confirm you are allowed to.

Our privacy policy explains what we do with personal data.

2. Who can use Kitsch

You must be 18 or older. By creating an account you confirm that you are. You may use Kitsch for personal projects or for business. While Kitsch is in beta, new accounts are by invitation.

3. Accounts and organizations

Give accurate information and keep it current. Keep your password, API keys and connected apps safe, since you are responsible for everything done through your account.

Work lives in organizations. An organization holds projects and a credit balance, and its managers decide who belongs to it, what each member can do, who buys credits, and whether the organization is deleted. Members who can render in an organization's projects spend its credits. If you leave an organization or delete your account, the projects you made in an organization that has other members stay with that organization.

4. Credits and billing

Generating on the cloud service is paid for with credits. In short:

  • Credits are bought for an organization and are counted in US dollars. The smallest purchase is $5.
  • Credits do not expire. They stay with the organization until they are spent.
  • If an organization is deleted, its unused credits are forfeited. We show the amount and ask you to confirm before deleting it, including when deleting your account would delete an organization only you belong to.
  • Kitsch quotes the price of a render or a reference still before it starts, on the button that starts it. Starting it agrees to the charge.
  • Agents connected over MCP have to send back the exact cost Kitsch quoted before a render or a reference still will start. A different figure is refused and nothing is charged.
  • Text work, such as summaries and script imports, is charged per call at the rate of the text model and appears in the organization's transaction history.
  • There is no fixed price list. A price depends on the model, the length and size of what you generate, and what the AI provider charges. Kitsch checks provider prices several times a day, so prices can change.

Stripe sells you the credits as the merchant of record, through its Managed Payments service. The checkout page and your receipt show the sale as made through Link, Stripe's checkout. The price you pay includes any sales tax or VAT, which Stripe collects and pays. Outside the United States, Stripe may show the price in your local currency. Stripe's own terms, shown at checkout, apply to the payment. Nothing is charged automatically and no card is saved. If you turn on low balance emails in organization settings, we email the organization's managers a link to buy more when the balance falls below your threshold, and every purchase is still one you make at checkout. A payment method that settles later adds the credits once the payment arrives. After each paid purchase we also email you a confirmation with the amount, the credits added, the new balance, and the statement you ticked before paying.

The pricing page describes the cloud and on-premise plans. On-premise deployments are licensed under a separate annual agreement and are not billed per render.

5. Refunds and cancelling

When a render cannot be started because the provider does not accept it, or a reference still fails, its credits go back to the balance automatically. If a render fails after the provider has accepted it, write to us and we will look at it.

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to cancel a purchase of digital content. Before you buy credits, Kitsch asks you to confirm that you want to use them straight away and that you lose this right once you start using them, and records that confirmation with the purchase. Until you start using the credits from a purchase, you can still cancel it within 14 days of buying by writing to us, and the payment is refunded in full.

Otherwise, credits you have bought are not refundable, except where the law requires it. Because Stripe is the seller, you can also raise a charge with Link support, which handles refund requests under Stripe's own rules. None of this limits your rights under consumer law.

6. Acceptable use

You may not use Kitsch to create, upload or share:

  • Sexual content involving minors, or anyone who appears to be a minor. We have zero tolerance for this. We remove it, close the account, and report it to the National Center for Missing & Exploited Children (NCMEC).
  • Intimate images of anyone without their consent, and sexual or nude depictions of a real person (sexual deepfakes).
  • Depictions of a real, identifiable person, or of characters that belong to someone else, except as section 7 allows.
  • Anything that impersonates a person or organization, or that is used for fraud or scams.
  • Harassment, threats, or content meant to intimidate or demean someone.
  • Content meant to deceive people about elections, voting, or candidates, such as fake statements or events.
  • Anything that infringes someone else's copyright, trademark, or other rights.
  • Anything else that is illegal where you are or where you publish it.
  • Anything the usage policies of the AI providers in section 10 forbid.

You also may not:

  • Try to get around provider safety filters, access controls, or billing
  • Attack, overload, reverse engineer, or gain unauthorized access to the service
  • Resell or sublicense access to Kitsch without our written consent

We may remove content and suspend or close accounts that break these rules, as described in section 14.

7. Real people and existing characters

You may show a real, identifiable person only with their consent. That covers their face, body and voice, whether you upload a photo of them, name them in a description, or make them an asset. Being well known is not consent, and the rule holds for people who have died, whose estates may own these rights. Keep a record of each consent, since we may ask to see it.

Consent to one use is not consent to every use, so stay within what the person agreed to. Sexual or nude depictions of a real person are not allowed at all, with or without consent.

Characters, costumes, creatures, logos and worlds from films, series, games, comics and books belong to whoever made them. Do not recreate them, by name, by description or with reference images, unless you own them or hold a licence that covers this use. Aiming for a genre, a period or a general look is fine. Reproducing a specific character, scene or work is not.

Real brands and products may appear the way they would in a real scene, but not in a way that suggests their owner made, sponsored or endorses your work.

Anyone who finds themselves, their voice or their work on Kitsch without consent can have it taken down, as sections 14 and 15 describe.

8. What you upload

You keep ownership of what you upload: reference images, scripts, descriptions, and anything else you bring. You promise that you have the rights to everything you upload and every consent you need to use it on Kitsch as you do, including the consent of each person shown in a reference image.

You will cover us for any claim, loss or cost, including reasonable legal fees, that arises from what you upload, to the extent the law allows.

9. Realistic depictions

If you publish or share a generated frame or film that realistically shows real people, places, objects or events, or that could be taken for real, you must say clearly that it was generated with AI. The EU AI Act requires this (Article 50(4)), and we require it everywhere. For a work that is evidently artistic, fictional or satirical, a disclosure that does not get in the way of the work is enough.

Kitsch marks the stills and films it generates as made by AI in their metadata, and keeps any C2PA manifest a provider already added.

10. AI providers and their policies

Kitsch runs third-party models through fal.ai, Replicate and Runware. Films and their audio are made with Seedance, and stills with Seedream, both by ByteDance, or with Nano Banana Pro by Google. Text, such as summaries and script imports, is written by Claude Haiku by Anthropic. Which provider runs a job depends on availability and price.

When you use a model, you must also follow the usage policies that apply to it, including any ban on using its outputs to develop models that compete with it:

We switch on the safety filters providers offer where a model has them, and providers may apply their own. A filter can refuse a prompt or an image. We choose providers with care, but we are not responsible for their outages or for what their models produce.

11. Who owns the output

For the frames, films and text Kitsch generates for you, we assign you whatever rights we have in them. We do not promise that an output is protected by copyright, is unique, or does not infringe someone else's rights. In many places, including the United States, material generated by AI without enough human creative input may not be protected by copyright at all, and someone else may get a similar result.

The Kitsch name, logo, software and interface belong to us. These terms give you no rights to them beyond using the service.

12. The licence you give us

You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process and display your uploads and outputs, and to send them to the AI providers that run your jobs. We use it only to provide Kitsch to you and the people you share projects with, to keep the service secure, and to comply with the law. It ends when the content is deleted from Kitsch, except for copies the law requires us to keep.

13. No training

Kitsch does not use your uploads or outputs to train AI models. The providers that run your jobs process them under their own terms (fal.ai, Replicate, Runware).

14. Reports and moderation

Anyone can report content on Kitsch that they believe is illegal or breaks these terms, by writing to us. Say where the content is (a link is best), why you think it is illegal or against these terms, and give your name and email, which you may leave out when reporting sexual content involving minors. Confirm that you believe your report is accurate and complete.

If content shows you, your voice, or someone you act for without consent, say so in the report. Unless the person who made it can show us that consent, we remove it. For a sexual or intimate depiction, also sign the report (typing your full name is enough) and say that you believe in good faith it was made or shared without consent. We remove it, and the copies of it we know about, within 48 hours.

A person reviews every report, and we tell the reporter what we decided. We do not scan your content ourselves. The only automated checks are the providers' safety filters in section 10.

Depending on what we find, we may remove or disable content, restrict features, suspend or close an account, or report the matter to the authorities. When we act on your content or account, we tell you what we did, why, and which rule or law it rests on, unless the law or an authority stops us.

If you think we got it wrong, reply to our message or write to us within six months. We will look at it again and reverse the decision if it was a mistake. You can also go to court.

15. Copyright complaints

Our designated agent for copyright notices under the Digital Millennium Copyright Act is Playsthetic LLC, by post at 2108 N St #6842, Sacramento, CA 95816, United States, by phone at +1 (510) 337-4660, and by email at [email protected]. If you believe something on Kitsch infringes your copyright, send the agent a notice that includes:

  • Your physical or electronic signature, or that of the person acting for the owner
  • The copyrighted work you believe is infringed
  • The material you believe infringes it, with enough detail for us to find it
  • Your name, postal address, telephone number and email address
  • A statement that you believe in good faith that the use is not authorized by the owner, its agent, or the law
  • A statement that the notice is accurate and, under penalty of perjury, that you are the owner or authorized to act for the owner

When we get a complete notice, we remove or disable the material promptly, tell the person who uploaded it, and send them a copy of the notice.

If your material was removed because of a notice and you believe that was a mistake or a misidentification, send the agent a counter-notice that includes:

  • Your physical or electronic signature
  • The material that was removed and where it was before
  • A statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification
  • Your name, address and telephone number
  • Your consent to the jurisdiction of the federal district court for your address or, outside the United States, of any judicial district where Kitsch may be found, and that you will accept service from the person who sent the notice or their agent

We send the counter-notice to the person who sent the notice and tell them we will restore the material in 10 business days. We then restore it between 10 and 14 business days after we received the counter-notice, unless they first tell us they have filed a court action to stop the infringement.

We close the accounts of repeat infringers in appropriate circumstances. Anyone who knowingly misrepresents that material infringes, or that it was removed by mistake, can be liable for damages.

Complaints about a trademark or about a depiction of a real person are not copyright notices. Send them as reports under section 14.

16. API keys and agents

You can connect agents and other software to Kitsch with an API key you create in Settings, or by authorizing an app over OAuth. A key reaches what you can reach, within the scope you gave it. Anything done with your keys or through apps you authorized counts as done by you, and you are responsible for it, including the credits it spends. Keep keys secret and revoke the ones you no longer use in Settings.

17. On-premise use

Kitsch can also run on your own infrastructure under a separate annual licence agreement, which governs that use alongside these terms. On premise, stills are generated with FLUX.2 klein 4B through MFLUX, and text with a model served by Ollama, on your own hardware, and nothing is billed per render. A deployment sends nothing to us, and reaches fal.ai, Replicate, Runware, PostHog or Sentry only if you configure it to. Kitsch ships with open source components under their own licences, listed in the THIRD_PARTY_NOTICES file that comes with it.

18. Disclaimers

Kitsch is in beta and is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. AI output can be inaccurate, unexpected, offensive, or similar to other people's, and you are responsible for reviewing it before you rely on it or publish it. Some places do not allow these exclusions, so they apply only as far as the law allows.

19. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for all claims relating to Kitsch is limited to the greater of what you paid for Kitsch credits in the 12 months before the claim arose, and US$100.

Nothing in these terms limits liability that the law does not allow to be limited, such as for death or personal injury caused by negligence, for fraud, or for gross negligence or willful misconduct, and nothing takes away your statutory rights as a consumer.

20. Indemnity

To the extent the law allows, you will defend and cover us and the people who work on Kitsch against claims, losses and costs, including reasonable legal fees, that arise from your content, your use of Kitsch, or your breach of these terms or of anyone's rights.

21. Governing law and disputes

These terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules. Disputes go to the state and federal courts in Los Angeles County, California, and both sides consent to their jurisdiction.

If you are a consumer in the European Union or the United Kingdom, or anywhere else the law gives you this right, you keep the protection of the mandatory laws of the country where you live, and you can bring a claim in its courts.

22. Changes to these terms

We may update these terms. The date at the top shows the current version, and we record which version you agreed to when you created your account. Before a material change takes effect, we tell you in the app or by email. If you keep using Kitsch after that, the new terms apply. If you do not agree, stop using Kitsch and delete your account.

We may transfer these terms, together with your account, credits and content, to a company that takes over Kitsch, including one formed to run it. We tell you when we do, and your rights under these terms stay the same.

23. Ending your use

You can stop using Kitsch at any time and delete your account in Settings, under Account. The privacy policy sets out what is deleted and what stays.

We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or to protect people or the service, and we tell you why as described in section 14. The sections that by their nature should survive, such as those on ownership, liability, indemnity and disputes, survive the end of your use.

24. Contact

Write to Playsthetic LLC at [email protected]. You can also reach us by post at 2108 N St #6842, Sacramento, CA 95816, United States, or by phone at +1 (510) 337-4660.

Under the EU Digital Services Act, that email address is also our single point of contact for authorities of the member states, the European Commission, the European Board for Digital Services, and the people who use Kitsch. Write to it in English or French.

25. Notice to California users

Kitsch is provided by Playsthetic LLC, 2108 N St #6842, Sacramento, CA 95816, United States, +1 (510) 337-4660, and its charges are described in section 4. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs can be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.